Introduction
To ensure consistent quality in the service that we provide, BLS is certified to the ISO 9001:2015 international standard for quality management, for which we are audited annually. This is a ten-clause quality management standard covering seven key quality principles: customer focus, leadership, engagement of people, process approach, continual improvement, evidence-based decision making and relationship management. We operate in accordance with our quality management system to meet our customers’ needs and fulfil all regulatory requirements.
What are the Benefits of Working with an ISO 9001:2015-Certified Language Services Provider?
ISO 9001 certification benefits both us as a company and our clients, through increased efficiency, continuous improvement, quality assurance, a factual approach to decision making, improved record keeping, quality of service and relationships with suppliers and clients. It ensures consistency in our processes so that you, as our client, can be assured that our services will meet your needs.
Quality Assurance
ISO 9001:2015 mandates that organisations implement a quality management system, adhering to stringent protocols to ensure the excellence of their products and services. For translation service providers, this standard holds particular significance as it guarantees the precision, consistency and cultural appropriateness of their deliverables. Fulfilling these requirements is crucial since clients hold exceedingly high expectations for translations of the utmost quality that align flawlessly with their intended objectives. Inaccuracies in translations reflect badly on BLS as well as the customers’ documentation; thanks to improved efficiency with a clear focus on quality and our customers, we are able to detect and identify problems in good time and take even more steps to avoid them in the future. Our multi-layered translation approach helps us to eliminate errors before the final deliverable.
From the clients’ perspective, ISO 9001:2015 certification instils a sense of confidence and peace of mind, assuring them that the translation service provider they choose for their project is fully committed to delivering services of unparalleled quality. This assurance becomes especially critical for clients who require translations of essential documents, such as legal contracts, marketing materials or technical manuals.
Specialist Knowledge
By upholding the principles of ISO 9001:2015 at BLS, we place great emphasis on engaging highly skilled specialist linguists for each project. This deliberate choice yields significant advantages for our customers, who can rest assured that their valuable content is entrusted to experienced professionals with the specialist knowledge required to handle the nuances and complexities of the subject matter. Our meticulous selection and comprehensive training processes ensure that our linguists are suitably equipped to deliver translations of exceptional quality that precisely meet our customers’ unique requirements and industry standards. This commitment to quality means that our clients can have complete confidence in our services.
Specialist and organisational knowledge must first come from senior management, the whole team, as well as the culture we have developed over the years; the BLS team is always our primary asset. Thankfully, we are blessed to have a team that is highly competent in what they do and their knowledge base is extensive; throughout their employment, our business ethos and organisational behaviour becomes part of how everyone works. In addition, we always seek to help develop an individual’s expertise so that it complenments other member of staff as well as our aims as a company.
ISO Certification FAQs
Yes, ISO 9001:2015 certification offers assurance that your essential business documents will be translated accurately. Annual certification shows that we are committed to upholding and improving our stringent quality management system and processes across our business. Adhering to ISO 9001:2015 standards ensures that your documents will be translated by linguists with the relevant qualifications and expert subject knowledge. All our translations undergo thorough quality evaluations in accordance with the most rigorous industry standards.
Absolutely, confidentiality and security of your data is of utmost importance to us. We have robust measures in place so that your sensitive information is handled safely and securely. These measures include strict access controls, encrypted communication channels and secure storage solutions. In addition, staff contracts and company policies include clauses on confidentiality and non-disclosure as standard, and all linguists working with us sign a non-disclosure agreement upon joining our team. You can place your trust in Business Language Services to uphold the confidentiality and security of your valuable data.
We have a well-defined complaints process to address any concerns about the quality of our services. If you are ever unhappy with the work we have delivered, we encourage you to get in touch with us as soon as possible. We’ll investigate the problem and take any necessary steps to address your concerns and avoid a repeat of the issue in future. Our commitment to your satisfaction as our client is at the centre of all we do, and we’d like to work closely with you to rectify any issues. Any feedback you can give us is invaluable as it helps us to improve our services. We are all dedicated to making sure that you receive the level of service you expect.