In accordance with our ISO 9001:2015 quality management system, the following explains step-by step our standard approach for handling the Translation, Edit, Proofread (TEP) process:
When a customer sends us files for translation, one of our Project Managers will confirm receipt. They will work with the customer to obtain any other relevant information; for example, the timescale/deadline for the translation, any customer-specific terminology, etc.
The source file will then be assessed by the Project Manager overseeing the project. The Project Manager will analyse the subject matter, the length of the text and the file type so that any desktop publishing requirements can be considered.
At this stage, the Project Manager will send the quotation to the customer, detailing all relevant prices and a timescale to complete the work.
A translator will then be selected based on their experience in the subject matter. At this point, the Project Manager will send the translator all of the necessary reference material: termbases, glossaries or online resources. All of our external linguists have signed a non-disclosure agreement (NDA) and a strict confidentiality agreement; our customers can therefore be completely confident that the documents provided to us for translation will be treated securely and confidentially. We are also able to store any documents that are sent to us in an encrypted folder on our server, and we have systems in place to ensure that any documents we send out to our linguists are encrypted and secure in transit.
The translator would then start the translation. Throughout this process, the Project Manager and translator remain in close contact. This helps to ensure that any linguistic or content queries can be answered quickly.
The translator will deliver the translation to the Project Manager by email at the time and date previously agreed. The Project Manager will then ensure that all specific instructions provided have been followed, after which both the source and target files will be sent to the editor. Editing is only ever undertaken by linguists who work in that specific language pair. During this stage, a rigorous review of the translation is carried out. The accuracy, clarity and readability of the translation are checked, not just spelling, grammar and formatting. The editor also receives any reference material or resources that were given to the translator.
Once all changes have been made, the Project Manager or a separate proofreader will then perform a final proofread and quality review, checking for any spelling and grammar errors, as well as handling any of the formatting requirements. Depending on the request, any desktop publishing work would then take place.
The translation will be sent back to the customer, as agreed, either by email or hard copy should a certified translation be required.